Professional services are performed by our team or a certified partner. Professional services are designed to give you the best H5 Network product's experience. They are operational solutions that effectively answer your needs.
With more than a decade of experience, our professional services team is made of consultants with a strong expertise and knowledge in metrology and applications performance monitoring.
The team at H5 Network will work closely with you for:
Installation and configuration of the solutions
Installation, configuration and provisioning to ensure a good start and use of the solution are performed by our professional service team. Team provides a measurement monitoring consulting service during start-up phase.
Transfer knowledge and training
Our experts coach users and administrators during training sessions of one or two days based on your site or at our headquarters. All documentation (user guide, FAQ etc.) is provided in both English or French.
Our experts are available to answer your questions and requests.
The support service includes hardware and software support for all our solutions. Unlimited access to hotline support, dedicated web portal, new releases for H5-OS, H5–DOCK et H5-Performance Reporter are provided. Access to our expert is also enclosed. On-site support operation is optional.
Professional service engagement
To answer your network instrumentation needs, we have developed this special service convention: on-site provision of tools (H5-Appliance solution). Our team will provide administration of the tools, and develop synthesis and reports that are needed to support the ongoing transition period.