Submitted byglobaladmin on29 May 2018

Solutions for Support

Helpdesk is in the front row with users as it is in charge of end-users relationship. When malfunctions and incidents are happening, Support Department needs to access complete and simple views.

The goal is to:
-Be alerted on time regarding incident
-Enhance problem solving processes in case of malfunction
-Accelerate MTTR (Mean time to repair)

Our solution

H5 Network provides to the support department a real-time alert about transit time degradation between one agency and the datacenter before the end-user is impacted by the slowdown.

Our solutions offer:
-Real-time alerts
-Specific dashboards
-Pro-activity and end-user experience comprehension

These solutions allow to:
-On time alert in case of incidents
-Improving productivity: pro-active instead of reactive
-Improvement of escalation processes

Information access is granted via 2 GUI:
-H5-DOCK: Java software interface giving access to the full/whole solution database.
-H5-Performance Reporter : Simple, complete and intuitive reporting interface that gives access to instant and ergonomic dashboard views.

H5-Application | IP applications monitoring

Based on “Network Performance Intelligence” and thanks to decades of expertise in auditing network , H5 Network has developed its H5-Appliance range to address IT teams needs with a complete solution that offers global visibility and scalability, which is easy... Read more

H5-FLOW | NetFlow/sFlow monitoring

H5 Network has developed a solution that provides to the network administrators a business visibility via simple intuitive and complete views. We rely on a proven and standardized model which is easy to implement and with a low TCO... Read more

H5-RT | Multicast flows monitoring

Multicast flows, unlike unicast or point to point flows, allow a small group of servers to send data to a large base of subscribers in real time with a proven efficiency for multiple emerging applications: IPTV, financial data distribution, software updates distribution, visio conferencing, telemedicine,... Read more

H5-CPR | Centralized reporting

H5-Central Performance Reporter is a centralized reporting and multi-appliances solution. It includes a simple, complete and intuitive reporting, with an access to ergonomic and instantaneous multi-appliances dashboards... Read more


H5-CLOUD provides a 360° view of the traffic running on your network. Linked to H5-BOX, which is deployed on your remote sites, this solution monitors users, servers, applications, and URL in... Read more

H5-V | Virtual range

Easy to install with low memory required, the solutions can be deployed in VMware or Hyper V environments and hosted in... Read more

Professional services

Professional services are performed our team or a certified partner. Professional services are designed to give you the best experience on our full range of solutions. They are operational solutions that effectively... Read more

Support services

We provide support service for all our solutions. Support is available on one, three and five years modules. It includes the :

-Equipment maintenance,

-Software support... Read more


Access to our documentation